Frequently Asked Questions

What leasing options are available?

We offer 1- and 2-bedroom apartments and townhomes with flexible lease terms, including short-term up to 15-month options (based on availability). Pricing varies by floor plan, lease length, and unit features. Specials may be available on select units.

Are co-living options available?

No, Greentree does not offer co-living arrangements. All residents must qualify individually and be listed on the lease.

Do you have flexible lease lengths?

Yes, we offer flexible lease terms ranging from 3 to 15 months.

Can roommates sign separate leases?

No, roommates must be on one joint lease. Separate leases are not available.

Do you offer individual leases & co-living?

No, we do not offer individual leases or co-living options. All roommates must be on one joint lease.

Can I request a specific apartment & can an apartment be held?

Yes, you may request a specific apartment. Apartments can be held once an application is completed and any required fees are paid, subject to availability.

Can an apartment be reserved ahead of time?

Yes, apartments can be reserved in advance once an application is approved and all required fees are paid, subject to availability.

Can I choose a specific apartment before I move in?

Yes, you may choose a specific apartment prior to move-in, subject to availability and once your application is approved and required fees are paid.

Is there a security deposit and is any of it refundable?

Yes, a security deposit is required. The refundable portion, if any, depends on the condition of the apartment at move-out and compliance with the lease terms.

What payments are required before move-in?

Before move-in, you’ll need to pay the security deposit, prorated rent, and any applicable fees outlined in your lease agreement. If you move in after the 25th of the month, first month’s rent will also be required.

How do I apply for an apartment?

You can apply online at greentreeapts.com or in person at the leasing office. A completed application and application fee are required for each applicant.

Is there an online application process?

Yes, we offer an online application. You can apply directly at greentreeapts.com.

Where can I submit a rental application?

You can apply directly at greentreeapts.com.

What qualifications are needed to apply?

Applicants must meet income, credit, rental history, criminal background check and 2 forms of identification . All applicants 18 and older must complete an application and qualify per our rental criteria.

What screening criteria do you use for applicants?

We screen tenants based on rental history, income verification, credit review, background checks, and overall fit with our community standards. All applications are reviewed fairly and consistently.

When is rent due and how can it be paid?

Rent is due on the 1st of each month. There is a grace period from the 2nd through the 5th. Late charges will begin on the 6th.

Are there late fees for rent payments?

Beginning on the 6th, a late fee of 10% of the base rent will be charged.

Do you require a security deposit and how is it handled?

Yes, a security deposit is required at lease signing and is refundable at move-out if the unit is in good condition.

Are utilities inlcuded?

Utilities, including water, sewer, and electricity, are not included and are the resident’s responsibility.

What utilities are included in the rent?

Valet Trash service, common area maintenance area, pest control, parcel package service and renters insurance

Which utilities are residents responsible for?

Utilities, including water, sewer, and electricity

Is renter's insurance required?

No, for $14/month paid with your rent, our damage waiver program relieves you of the renter’s insurance requirement. It covers up to $100,000 in property damage from fire, smoke, water (including sewer backup), explosions, or falling objects caused by you, your guests, or occupants.

Can I purchase renter’s insurance through the property?

Yes, the mandatory $14/month fee is included in your property bills and covers our damage waiver program in place of renter’s insurance.

Do you allow subletting or short-term rentals?

No, subletting and short-term rentals are not allowed.

Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?

No, subletting or listing the apartment on short-term rental platforms like Airbnb or VRBO is not allowed.

Do residents need to carry renter’s insurance?

Yes

What fees are due at move-in?

Before move-in, you’ll need to pay the security deposit, prorated rent, and any applicable fees outlined in your lease agreement. If you move in after the 25th of the month, first month’s rent will also be required.

Do you charge an application or administrative fee?

Yes $75 per application and administrative fee of $150

Is key fob or code access required for amenities?

Code Access

Are amenities secured and accessible by residents only?

Yes

What are the hours of the clubhouse?

9am-6pm

What are the hours for the fitness center?

24/7

Is the fitness center open 24 hours?

Yes

When is the gym open?

24/7

What times is the pool open, and is it seasonal?

10am-10pm. It is open all year long

When can residents use the swimming pool?

Residents can use the swimming pool during posted pool hours, which are 10am-10pm

When is the resident clubhouse open?

Mon-Fri 9am-6pm. Sat 10am-5pm. Sunday Closed

Are there coworking spaces or work-from-home-friendly features?

On- site mostly. Only if nessesary.

How do I get my packages/do you have package lockers?

Yes, we have package lockers for residents. You’ll receive a notification when a package arrives, and you can pick it up from the lockers at your convenience within 3 days of the delivery day

Do you offer outdoor grilling areas for residents?

Yes in the pool areas and the picnic area

Do you offer valet trash service and/or recycling?

Yes, Sunday-Thurs between 7pm-11pm

What trash and recycling services are provided?

Only valet trash service, no recycling.

What is the smoking policy?

Our community is non-smoking. Smoking is not allowed in apartments, balconies, or common areas.

Are pets allowed, and what is the pet policy?

Yes, pets are allowed. There is a pet fee and deposit, and certain breed and size restrictions may apply. Please contact us for full details.

Do you have a dog park or pet washing station?

Yes we have a dog park only.

What is the parking situation?

Reserved parking is $35/month. All resident and guest vehicles must be registered, with a maximum of 3 vehicles per unit.

Is parking assigned or open?

Open, only reserved spots are assigned.

What is your policy on guests staying overnight?

Guest can stay a maximun of 7 days.

Are there quiet hours or community rules I should know about?

Residents are asked to keep noise to a minimum after 10 PM.

What schools are in the area?

Nearby schools include Kent Elementary and Good Elementary, Blalack Middle School, and Creekview High School.

Which school district is the property located in?

Carrollton ISD

Is rideshare service (like Uber/Lyft) commonly available in the area?

Uber/Lyft and Dart transportation.

How far is it to the nearest airport or train station?

Train station is 1 mile and a 2 nearby bus stations.

What is the travel time to the closest airport or transit hub?

The closest airport is DFW airport, approximately 20 minutes away by car. Public transit options are available nearby for convenient travel.

Are you near any transportation routes? Which ones?

Yes, we are near major transportation routes. For public transit options, please contact DART for schedules and routes.

How walkable/bikeable is the community?

The community is moderately walkable and bike-friendly, with nearby sidewalks, bike lanes, and the Blue Trail walking trail for outdoor activities.

What is the walk score or bike score?

The community has a Walk Score and Bike Score of 10/10, making it extremely walkable and bike-friendly.

Are there sidewalks, trails, or bike paths in the area?

Yes our nearby Carrollton Blue Trail behind the property.

Are there grocery stores or shopping centers nearby?

Yes, there are multiple shopping centers, including Walmart less than 5 minutes away, plus Koreatown and various dining options nearby.

When were these apartments built? Have there been any renovations?

The apartments were built in 1984 and renovations were done in 2021

Is additional storage available inside or outside the apartment?

Yes outside all units located in the patio

What type of climate control is included?

The apartment includes central heating and air conditioning for year-round climate control.

What type of flooring do the apartments have?

Vinyl and carpet

Are the floors carpeted, vinyl, or hardwood?

Units on the 1st level are all vinyl and 2nd all carpet

Is there a bathtub or just a shower?

Garden bathtub

What type of bathroom fixtures are included?

The bathrooms include standard fixtures such as a sink, toilet, shower/tub combo, and a vanity with storage.

Are washers and dryers available? Are they in the apartment? What kind?

Only selected units come with washers and dryers. All units have washer/dryer connections for your convenience.

Do apartments include in-home laundry or access to shared laundry?

Selected units include in-home laundry. All apartments have washer/dryer connections for your convenience.

Are the washers and dryers full-size, frontload, or stackable?

full size only

Is there a separate laundry room or is it a laundry closet?

laundry closet

What kind of appliances and features does the kitchen have?

Stove, refrigerator, dishwasher and microwave